At Crystal Pharma, we want you to be satisfied with your purchase. Please read our policy below for returns, refunds, and exchanges.

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1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible:

• Items must be unused, unopened, and in original packaging
• Products must be in the same condition as received
• Proof of purchase (receipt or order confirmation) is required

2. Non-Returnable Items

Due to the nature of pharmaceutical and health-related products, the following items cannot be returned:

• Opened or used products
• Medicines or healthcare items
• Perishable goods
• Personal care products
• Items marked as non-returnable or final sale

3. Damaged, Defective, or Incorrect Items

Please check your order upon delivery.

If you receive:

• A damaged item
• A defective product
• The wrong item

Contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

4. How to Request a Return

To start a return, contact us with:

• Your order number
• Product details
• Reason for return

📩 Email: info@crystalpharma.ae

We will provide instructions if your return is approved.

5. Refunds

Once we receive and inspect your returned item:

• You will be notified of approval or rejection
• If approved, the refund will be processed to your original payment method within 7–10 business days

Processing time may vary depending on your bank or payment provider.

6. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect

For exchanges, please contact us first.

7. Shipping Costs

• Return shipping costs may be the customer’s responsibility unless the item is defective or incorrect
• Original shipping charges are non-refundable

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your card provider or bank
• If still unresolved, contact us

9. Contact Us

For any return or refund inquiries: